DEVELOPMENT OF THE SYSTEM OF PROCESSING OF CITIZENS' APPEALS AS A COMPONENT OF E-GOVERNANCE

Author:

Ditkovska Maryna, Chernihiv National University of Technology, Chernihiv, Ukraine

Language: english

Annotation:

The article focuses on the analysis of the development and improvement of work with appeals of citizens. The processes of handling correspondence in the regional state administration and the processes of improvement of work with appeals of citizens are analyzed. The author pays attention to the approaches to e-government responsibilities. The ways of implementation and improvement of electronic system "citizens 'appeals" as a component of e-governance are suggested.

Key words:

citizens 'appeals, information system, information technology, regional contact center, Customer Centric e-Government System

References:

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